Refund policy
AMAÉ Active Returns Policy
Returns
We hope you love your AMAÉ Active purchase. If for any reason you are not completely satisfied, you may return eligible items within 14 days of receiving your order.
To be eligible for a return, items must:
Be unworn, unwashed, and unused.
Be in their original condition.
Have all tags attached.
Be returned in the original packaging where possible.
Be free from perfume, deodorant, makeup, pet hair, or any marks.
AMAÉ Active reserves the right to refuse returns that do not meet these requirements.
Non-Returnable Items
For hygiene reasons, we cannot accept returns on:
Underwear
Socks (if packaging has been opened)
Gift cards
Any item marked as Final Sale
How to Request a Return
To initiate a return, please email:
with:
Your order number
Full name
Reason for return
Once approved, return instructions will be provided.
Return Shipping
Customers are responsible for return shipping costs unless the item received is faulty or incorrect.
We recommend using a tracked shipping service, as AMAÉ Active is not responsible for items lost in transit.
Refunds
Once your return has been received and inspected, we will notify you of the outcome.
Approved refunds will be issued to the original payment method within 5–10 business days.
Original shipping charges are non-refundable unless the return is due to a faulty or incorrect item.
Exchanges
We currently offer exchanges subject to stock availability.
If your preferred size is unavailable, a refund will be issued instead.
Faulty Items
If you receive a faulty or damaged item, please contact us within 48 hours of delivery.
Please include photographs and your order number so we can resolve the issue promptly.
Contact Us
For any questions regarding returns, please contact:
Thank you for choosing AMAÉ Active.